Strategies to Elevate First-Time Fix Rate in Your FSM Business
Field service management businesses often measure their success with the metric called First-Time Fix Rate (FTFR). This is one of those crucial benchmarks that helps FSM businesses identify the pain points in their overall process and team. Below we have highlighted several pointers where you will understand what if First Time Fix Rate is and some strategies that can help businesses improve it. These strategies have been listed after we identified our client’s pain points and how FieSA has helped them improve the same. What is First Time Fix Rate? FTFR is a metric that calculates and displays the rate at which field service workers can resolve issues on the first visit. It is understood that this metric is triggered only when a field service technician completes a job at first, without causing any delays or cancellations, and holds the right information, expertise, and tools. The end goal of keeping an eye on this metric is to achieve customer satisfaction. FTFRs directly i...